Privacy Policy

Your Privacy Matters

WillCraft is committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and protect your data when you use our will preparation service.

Last updated: January 31, 2025

1. Information We Collect

Personal Information You Provide:

  • Account Information: Name, email address, password
  • Will Content: Personal details, beneficiary information, asset descriptions, wishes and instructions
  • Payment Information: Processed securely through our payment providers (we do not store payment details)
  • Communication: Messages you send us through support channels

Automatically Collected Information:

  • Usage Data: How you interact with our service, pages visited, features used
  • Technical Information: IP address, browser type, device information, operating system
  • Analytics: Aggregated usage statistics to improve our service

2. How We Use Your Information

We use your information to:

  • Provide Our Service: Generate your will documents based on your input
  • Account Management: Create and maintain your account, authenticate access
  • Communication: Send important updates, respond to support requests
  • Service Improvement: Analyze usage patterns to enhance our platform
  • Legal Compliance: Meet our legal obligations and protect our rights
  • Security: Detect and prevent fraud, abuse, and security threats

We DO NOT sell, rent, or trade your personal information to third parties for marketing purposes.

3. Data Security & Protection

Security Measures:

  • Encryption: All data is encrypted in transit and at rest
  • Access Controls: Strict authentication and authorization protocols
  • Regular Updates: Security patches and system updates maintained
  • Monitoring: Continuous monitoring for security threats
  • Secure Infrastructure: Industry-standard cloud security practices

Important: While we implement robust security measures, no system is 100% secure. We recommend you also take precautions like using strong passwords and keeping your account information confidential.

4. When We Share Your Information

We may share your information only in these limited circumstances:

  • Service Providers: Third-party services that help us operate (hosting, analytics, payment processing) - under strict confidentiality agreements
  • Legal Requirements: When required by law, court orders, or government requests
  • Business Transfers: In case of merger, acquisition, or sale of assets (with notice to you)
  • Protection of Rights: To protect our rights, property, or safety, or that of our users
  • With Your Consent: When you explicitly authorize us to share specific information

We never share your will content or personal details for marketing, advertising, or commercial purposes.

5. Your Privacy Rights

You have the right to:

  • Access: Request copies of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data (subject to legal requirements)
  • Portability: Export your data in a commonly used format
  • Restriction: Limit how we process your information
  • Objection: Object to certain types of processing
  • Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, contact us at: privacy@willcraft.com

6. Data Retention

We retain your information for as long as necessary to:

  • Provide our services and maintain your account
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Improve our services

Account Deletion: If you delete your account, we will delete your personal information within 30 days, except where we must retain it for legal compliance.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Essential Cookies: Required for basic site functionality and security
  • Analytics Cookies: Help us understand how users interact with our service
  • Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, but disabling essential cookies may affect site functionality.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

  • Adequate data protection laws in the destination country
  • Standard contractual clauses approved by regulatory authorities
  • Certification schemes like Privacy Shield (where applicable)

9. Children's Privacy

WillCraft is not intended for users under 18 years of age.

We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes:

  • We will update the "Last updated" date at the top of this policy
  • For significant changes, we will notify you via email or prominent notice on our site
  • Your continued use of our service after changes take effect constitutes acceptance

11. Contact Us

Questions About Your Privacy?

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Privacy Officer
Email: privacy@willcraft.com
General Support: support@willcraft.com